Thank you for choosing Cruzen Digital for your digital marketing and e-commerce solutions. We aim to provide excellent services with a commitment to customer satisfaction. Please read our refund policy carefully to understand the terms and conditions regarding refunds.

Refund Policy:

At Cruzen Digital, we prioritize customer satisfaction and aim to deliver exceptional service. However, due to the nature of our business, refunds are subject to the following conditions:

PAYMENT AND REFUND POLICY

We sincerely thank you and appreciate your service or product purchase with us. Kindly read this policy along with the Cruzen terms and conditions carefully, as they contain important information and guidelines about your rights and obligations as our customer, with respect to any purchase or service we provide you.

We strive to deliver all the services and products to you as per the specifications and timelines indicated for each service or product purchased by you from Cruzen. However, in the event, we are unable, for any reason, to provide the service or product you purchased from us, then you may be entitled to a refund in accordance with the applicable terms. The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product from Cruzen. In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on Cruzen.

A: The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product from Cruzen.

B: In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on Cruzen.

c: Refund requests shall not be entertained after the work has been shared with you in the event of change of mind. However, we shall give you the option of using the amount paid for by you, for an alternative service in Cruzen amounting to the same value and the said amount could be applied in part or whole towards the said new service; and

D: If the request for a refund has been raised 30 (thirty) days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been initiated, then, such refund request shall be deemed invalid and shall not be considered.

E: If the request for the refund has been approved by Cruzen, the same shall be processed and intimated to you via email. This refund process could take a minimum of 30 (thirty) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.