Refund Policy

Thank you for choosing Cruzen Digital for your digital marketing and e-commerce solutions. We aim to provide excellent services with a commitment to customer satisfaction. Please read our refund policy carefully to understand the terms and conditions regarding refunds.

Refund Policy:

At Cruzen Digital, we prioritize customer satisfaction and aim to deliver exceptional service. However, due to the nature of our business, refunds are subject to the following conditions:

Eligibility for Refunds

Refunds may be granted only if the service is not initiated or delivered as per the agreed terms and timeline.

Requests for refunds must be submitted within 3 to 7 days of payment.

Non-Refundable Cases

Services already rendered or work completed will not be eligible for refunds.

Customized or ad hoc services, such as Amazon listing optimization or special consulting projects, are non-refundable.

If delays or issues occur due to client-side factors (e.g., incomplete documentation or lack of communication), refunds will not apply.

Refund Process

To request a refund, clients must email at “info@cruzendigital.com” with the payment receipt and detailed reasons for the refund.

Refund evaluations will be completed within 7 business days of the request.

Approved refunds will be processed through the original payment method within 15 to 30 business days after the deduction & charges like Account Handling Charges, Gateway Charges etc.

Cancellation Policy

Cancellation requests for ongoing monthly subscriptions or retainers must be made at least 15 days in advance of the next billing cycle.

Partial refunds for unused services during an active subscription period are not offered.

Contact Us

For questions or concerns regarding our refund policy, please reach out to us at info@cruzendigital.com.