Refund & Cancellation Policy

This policy sets out when a payment made to Cruzen Digital can be refunded or a service cancelled, and how to ask for one.

It covers what is refundable and what is not, the time limits that apply from the date of payment, how a part-delivered service period is treated, the method and timeline for returning money, and what happens to work already completed when an engagement is cancelled part-way.

See also our terms of service and grievance policy, or contact us about a specific payment.