Grievance Redressal Policy

If something has gone wrong, this policy explains how to tell us, who will deal with it and how long it should take.

It names the grievance officer and how to reach them, what to include so a complaint can be investigated properly, the timeline for acknowledgement and for a substantive response, and what to do if you are not satisfied with the outcome.

See also our terms of service, refund policy and privacy policy.