(Cruzen Digital) believes in assisting its customers to the greatest extent feasible, and hence offers a flexible cancellation policy. In accordance with this policy: Cancellations will only be considered if they are made within 12 hours of the order being placed. However, if the orders have been conveyed to the vendors/merchants/execution team and they have begun the process of shipping/working on them, the cancellation request will be denied. Orders placed under the Same Day Delivery category cannot be cancelled.
In the case of SEO services, the payment plan is set up such that the customer may pay for the following month's work after assessing the previous month's work. Due to the nature of the industry, no SEO firm, including Cruzen Digital, can promise rankings, traffic, or revenue. You acknowledge that you are pleased with the services provided thus far by making the next payment/paying for a new project.
For products/services received by the (Company Name) marketing team on special occasions/events/deals such as month-end offers, discount promotions, Diwali, Halloweens, Christmas, New Year, and so on, no cancellations would be accepted. Because these are limited-time offers/schemes for certain occasions/events, cancellations are not permitted.
Even if the cancellation is made within 12 hours, money already paid will not be refunded. Within 90 days, the money can be used to a future order.
Cruzen Digital shall not be held liable for any service deficiencies caused by third parties such as hosting, server, photos, content authoring, and so on. Any efforts Cruzen Digital makes in coordinating/liaisoning with them must be reimbursed at the company's usual rate. If you believe the goods you received is not as described on the website or meets your expectations, you must notify our customer care within 24 hours of receiving it. After investigating your complaint, the Customer Service Team will make an appropriate conclusion. Policy on Refunds –
Cruzen Digital does not give a money back guarantee when you purchase our products/services due to the nature of our business. If you are not completely satisfied with your purchase for any reason, you must notify our customer care within 24 hours of receiving it. After investigating your complaint, the Customer Service Team will make an appropriate conclusion.